Frequently Asked Questions
Our FAQ page provides answers to common questions about our products and services. Whether you’re looking for information on how to get started or details about our offerings, this page is designed to help you find what you need quickly and easily. Explore our comprehensive list of frequently asked questions to get the support and clarity you’re looking for.
Stop Buying Calls
Why should I stop buying calls?
Unlike the traditional model of paying for calls based on duration, we only charge you for qualified leads. Our technology analyzes each call instantly to ensure you’re only paying for interactions that matter to your business.
What is an Archenia Qualified Lead?
Archenia Qualified Leads or AQLs are calls that have intent, things like set appointments, commitment to call back, shopping/exploratory calls, etc. These are calls you should expect to pay for.
Can the definition of an Archenia Qualified Lead be customized?
Yes, not all clients run their business the same so customization is an effective way of working together to ensure we are all aiming for the same goals. For instance, commitment to visit in person calls may have strong value for a location-based business but be far less valuable to service-based businesses.
What does Start Acquiring Customers mean?
By focusing on quality, we deliver prospects with genuine intent, turning callers into customers.
What type of calls do not qualify as an Archenia Qualified Lead?
Calls that do not have intent, things like existing customer calls, geography or service validity issues, wrong numbers, hang up calls, etc. Are you paying for these types of calls today? These are calls you should not expect to pay for.
Can I provide my own post call conversion data?
Yes, we welcome your feedback as it helps us to optimize campaigns with even further precision.
Call Summaries & Classifications
How do Archenia Call Summaries differ from call transcripts?
Call summaries take a full transcript of the call, translates and anonymizes it into an easily digestible summary. Many times taking a 10-15 minute call and summarizing it in 2-3 sentences.
How accurate are the Archenia Call Summaries and Classifications?
We consistently achieve over 97% accuracy in our real-time summary and classification compared to human review, and we’re committed to pushing that even higher with ongoing improvements.
Can I get call summaries for all call sources?
You sure can! There’s no better way to understand where your marketing dollars are best spent than to have access to call outcomes.
How long does it take to get call summaries set up for sources other than Archenia calls?
1-3 business days, but the best part is there’s no work for you! We handle all the heavy lifting.
AI CONVERSATIONAL IVR
How does the AI Conversational IVR work?
We validate consumer intent and relevance using a special formula of real-time data, AI signals and AI conversational IVR to qualify the call before sending to your team.
Why would someone choose the AI Conversational IVR process?
The AI Conversational IVR process allows clients who are unable to record calls the ability to take advantage of only paying for calls with intent. Through a series of questions only callers that qualify and have intent will be passed through to our client.
What is the process for establishing the right qualifications?
We work with you to determine exactly what parameters are needed to qualify your specific consumer calls.
Recognized as an Innovator and Industry Leader
Rising Star Award Winner
Archenia awarded “Rising Star” by CRM Market Leader
Edison Award Winner
Analysis & Predictive Models in Applied Technology
Best Use of AI in Advertising
Edison Award Winner for Marketing and Advertising
Market Leader
Call Tracking & Analytics Software
Increased Conversion Rates with Full Transparency
Archenia offers more than products, we offer SOLUTIONS that advertisers rely on every day to deliver valuable new customers.